Privacy Policy – 92 Game Pakistan Online Gaming Platform

This Privacy Policy explains how 92 Game ("we", "us", "the Platform") collects, uses, stores and protects the personal information of users ("you", "the Player") who access the 92 Game website or mobile app. By registering an account or using any part of the platform, you agree to the practices described in this policy.

This policy should be read alongside the Terms and Conditions and Responsible Gaming Policy, which together form the complete agreement between you and 92 Game.

1. Overview

92 Game is an online gaming platform built for Pakistani players, offering Live Casino, Slots and sports betting including Cricket, PSL and Football — all in PKR. To provide these services securely and in line with responsible gaming standards, we need to collect and process certain personal data.

We take data privacy seriously. Our approach is straightforward: collect the minimum necessary, protect what we hold, be transparent about how it is used, and give you meaningful control over your own information.

2. Data We Collect

The personal information we collect falls into three main categories:

2.1 Registration Data

When you create a 92 Game account, we collect:

• Full legal name
• Date of birth (to verify you are 18 or older)
• Email address
• Phone number
• Residential address
• Username and password (stored in encrypted form)

2.2 Identity Verification (KYC) Data

To comply with identity verification requirements and to prevent fraud, we may request:

• A copy of a government-issued ID such as your CNIC or passport
• A recent utility bill or bank statement as proof of address
• Proof of ownership of the payment method you use (e.g., a screenshot from your JazzCash or Easypaisa account)

KYC documents are reviewed by our verification team and stored securely. They are not shared with third parties except where required for fraud prevention or legal compliance.

2.3 Transactional & Activity Data

As you use the platform, we automatically record:

• Deposit and withdrawal history, including amounts in PKR and payment methods used
• Betting history across sports, casino and slots games
• Bonus usage and wagering activity
• Login timestamps and IP addresses
• Device type, browser version and operating system
• Support chat transcripts and email correspondence

This data is used primarily for security monitoring, fraud detection, account dispute resolution and improving the platform experience.

3. How We Use Your Data

Your personal data is used for the following purposes:

We do not use your personal data for automated decision-making that produces legal or significant effects on you without a human review process being available.

4. Data Sharing

92 Game does not sell, rent or trade your personal information. We share data only in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating the platform. These include payment processors (for JazzCash, Easypaisa, Raast and bank transfer transactions), KYC verification partners, cloud hosting providers and customer support tools. Each provider is contractually bound to handle your data securely and only for the purpose we specify.

4.2 Game Providers

When you play a game from a third-party provider (such as a Live Casino studio or Slots developer), a limited technical session identifier is passed to that provider to enable gameplay. No personally identifiable information such as your name, CNIC or financial data is shared with game studios.

4.3 Legal Obligations

In rare circumstances, we may be required to disclose your data in response to a valid legal request, court order or investigation by a relevant authority. We will only disclose the minimum information necessary and, where permitted, will notify you that such a request has been made.

4.4 Business Transfers

In the event that 92 Game undergoes a merger, acquisition or sale of assets, your personal data may be transferred to the successor entity. You will be notified of any such change and the new entity will be bound by the same privacy obligations.

5. Payment Data

All financial transactions on 92 Game are processed in PKR. Payment processing is handled by certified third-party payment gateways. 92 Game does not store full bank account numbers, card numbers or mobile wallet PINs on its own servers.

We retain a record of transaction amounts, dates, payment method types and statuses for the purposes of account management, dispute resolution and fraud prevention. This transactional record is part of your account data and is accessible via your account history.

6. Cookies & Tracking Technologies

92 Game uses cookies and similar tracking technologies to keep your session active, remember your preferences and understand how players use the platform. The main types of cookies we use are:

• Essential cookies: Required for the platform to function. These keep you logged in and maintain your session state. They cannot be disabled without breaking core functionality.
• Analytics cookies: Used to understand aggregate usage patterns — which games are most popular, how players navigate the site and where technical issues occur. This data is anonymised.
• Preference cookies: Remember your language, display settings and other personalisation choices.
• Security cookies: Help detect and prevent fraudulent login attempts and unusual account activity.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to use certain features of the platform.

7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter, in line with our legal and operational requirements. Specific retention periods are as follows:

• Account registration data: Retained for the lifetime of your account plus five years after closure.
• KYC documents: Retained for five years from the date of submission or account closure, whichever is later.
• Transaction records: Retained for five years to support dispute resolution and fraud investigations.
• Support correspondence: Retained for two years from the date of the last interaction.
• Analytics data: Aggregated and anonymised after 12 months.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8. Security Measures

92 Game employs a layered approach to data security. Key measures in place include:

• SSL/TLS encryption on all data transmitted between your device and our servers.
• Encrypted storage for sensitive fields including passwords and identity documents.
• Two-factor authentication (2FA) available for all player accounts — we strongly recommend enabling this.
• Access controls: Only authorised staff with a legitimate business need can access personal data, and all access is logged.
• Regular security reviews and vulnerability assessments of the platform.
• Fraud monitoring systems that flag unusual login locations, rapid successive login attempts and suspicious transaction patterns.

While no online platform can guarantee absolute security, we take every reasonable step to protect your data. If you suspect your account has been compromised, contact support immediately and change your password.

9. Your Rights Over Your Data

As a 92 Game player, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe.
• Right to Correction: If any of your information is inaccurate or out of date, you can ask us to correct it. Some fields can be updated directly from your account settings.
• Right to Deletion: You may request deletion of your personal data. Note that certain information — such as transaction records and KYC data — must be retained for legal and fraud-prevention reasons even after account closure.
• Right to Restrict Processing: In certain circumstances, you may ask us to limit how we use your data while a dispute or investigation is in progress.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing emails), you can withdraw that consent at any time by contacting support or updating your notification preferences.

To exercise any of these rights, contact our support team via live chat or email. We may need to verify your identity before processing your request.

10. Minors

92 Game is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account, the account will be closed immediately and any data collected will be deleted.

If you are a parent or guardian and believe that a minor has registered with 92 Game using your details or independently, please contact support immediately so we can investigate and take appropriate action.

11. Changes to This Policy

92 Game may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable requirements. When changes are made, the "Last Updated" date at the top of this page will be revised.

For significant changes — such as a new category of data collection or a change in how data is shared — we will notify active users via email or an in-platform notification where possible. Continued use of 92 Game following any update constitutes your acceptance of the revised policy.

We encourage you to review this page periodically so you stay informed about how your data is being handled.

12. Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or the way 92 Game handles your personal data, please get in touch:

• Live Chat: Available 24/7 directly on the platform — fastest way to get a response.
• Email: [email protected] (plain text only — not a clickable link)
• FAQ: Answers to many common questions are available on the FAQ page.

Our support team is familiar with the needs of Pakistani players and responds in English. Average live chat response time is under three minutes during peak hours.